Summary || Why Hire Me?
- Tech is easy, there is just a lot of it. I’ve spent the better part of a decade in the trenches of IT & Security.
- I’ve been through acquisitions, migrations, & have been the go-to for the C-Suite for technical advice.
- I’ve led teams, built out security programs, & have been the one to call when things go sideways.
Experiences
- Spearheaded Production Security over 200,000 devices = 50M in annual recurring revenue (ARR) implementing CIS Controls, PCI & ISO 27001 series as frameworks
- Including, but not limited to 7 node cluster running open source SIEM solution (Wazuh) leveraging AWS EC2 and Cloudformation.
- Wrote, tested, deployed to over 30,000 servers Wazuh installation and config packages.
- Collaborated w/Production & Development teams to redefine the software development lifecycle (SDLC); CI/CD pipeline, for 5 development sub-teams.
- Designed a robust 5-year Security plan that was integrated into the development roadmap.
- Built out a org wide IR communication channel bringing 6 departments to a single process to enhance security awareness & incident response.
- Identified attack vectors with a 100% success rate leveraging forensic tools (Sleuthkit, FTK Imager, Autopsy) during incident response.
- Resolved critical long standing vulnerabilities in the production environment improving AWS Security Hub score by 60%.
- Initiated 8 security projects & made the business case compelling for C-Suite.
- Advised & reported to C-suite on technical issues during the migration of 50,000+ edge devices post-acquisition & led platform onboarding.
- Developed roadmaps, optimized processes & conducted security audits.
- Led Quarterly Business Reviews & platform approvals w/huge brands, impacting $20M ARR.
- Well versed in escalations, fostering cross-department collaboration, with a 95% success rate.
- Led the Advanced Technology Group a team of 5 engineers.
- Trainer and Sales SME w/clients & Cloud POS Vendor Relationships & integrations. (30+ POS systems)
- Managed lifecycle of 200,000 devices, making the case for budget spend & security improvements.
- Worked w/3rd party vendors on hardware requirements, IP camera specifications & quality control saving the company over 1M in hardware costs.
- Automated 2,000 hours of manual support task the first year alone; increasing yearly up to 10k/year
- Generated over 30 knowledgebase articles utilized by both technical & non-technical departments. Including the companies first “All-In-One-IP/HD Camera Guide”
- Reduced support department call times by 15% on average following training classes I designed and led.
- Resolved critical SSL cert issues across 15,000 devices restoring company PCI Compliance Status
- Ground up installation of software & cameras; juggling 5-30 a day.
- Integrated every POS Solution on DTT’s integration list; but not limited to: SubwayPOS, Aloha, Radiant RPOS, Micros3700, Micros E7, Micros 9700, Triport Printer Taps, VSI Capture Boxes, Positouch
- Provided technical support for residential customers; troubleshooting internet, phone & cable services. QA rated 100% call quality; used for training..
- Reduced customer bills by 10% while increasing services by 20%.
- Inbound call center for hotel guests at the MGM Grand, Mandalay Bay & Luxor & several other properties.
- Worked at a technical level greater than my role call for, resolving issues rather than just creating dispatch tickets, with an 80% single contact resolution rate.
- Survived 8 rounds of layoffs before being offered a full time position.
- Provided computer repair & maintenance services to roughly 60 clients; 1 business with 10 locations.
- Installed & configured software & hardware for clients.
- Provided discounted services to elderly & disabled clients.
Projects
OSS Contributions
Recommendations
-……. His eagerness to learn & openness to new challenges have been hallmarks of his career, enabling his transition from a security enthusiast to a true professional……. his technical expertise, problem-solving mindset & collaborative approach make him an invaluable asset to any organization. I highly recommend him to anyone seeking a security expert who combines deep technical knowledge w/an unwavering commitment to excellence.
-……. creativity & dedication left a lasting impression on me. ….proactive approach to problem-solving & his talent for working seamlessly across departments……ability to bring teams together & execute initiatives flawlessly highlights his value as a true team player…..staying ahead of industry trends & leveraging data-driven insights to inform strategy demonstrates his forward-thinking mindset & adaptability in a fast-changing environment……fosters an environment where innovative ideas thrive & inspires those around him to perform at their best…..dedication to both personal & professional growth….invaluable asset to any organization.
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